Get in Touch With Us
Got a question about casinos not on Gamstop, spotted something on the site that needs updating, or want to suggest a brand for us to look at? This page covers the best way to reach us and what you can expect once you do.
How to Get in Touch
Email is the quickest and most reliable way to contact us: [email protected]. We read every message that comes in and try to reply within two working days. If your enquiry is about a specific casino, bonus, or something you noticed on our list of trusted non Gamstop casinos, mentioning the brand and page in your message helps us answer faster.
What We Can Help With
- Questions about how we rate and rank sites — if you want more detail on why a particular casino sits where it does, or how our editorial ratings are worked out, ask and we will explain.
- Corrections — bonus terms, licensing details, and payment options at online casinos change regularly. If something on the site looks out of date, tell us and we will check it.
- Suggestions for coverage — if there is a topic around casinos not on Gamstop, payment methods, or game types you would like us to cover in more depth, we are open to hearing it.
- General queries about non Gamstop casinos — including how self-exclusion schemes work, what Gamstop covers, or how these sites differ from UKGC-licensed operators.
- Partnership or editorial enquiries — if you represent a casino brand or a relevant business and want to discuss working with us, introduce yourself and outline what you have in mind.
Before You Write In
A few things are worth knowing before you get in touch, particularly if your question relates to gambling itself rather than the site:
- We are an independent comparison resource. We do not operate any of the casinos listed on the site, and we cannot process deposits, withdrawals, account verification, or bonus disputes on a reader's behalf — those matters need to go directly to the casino's own support team.
- If you have previously self-excluded through Gamstop and want to understand what that means before deciding whether to register elsewhere, our team can point you towards general information, but we cannot give personal advice about your individual circumstances.
- We do not offer financial, legal, or medical advice. If your message touches on any of those areas, we will do our best to point you towards where you can get proper support.
What Happens Once You Send a Message
Every email is read by a real person on our team, not an automated system. We check the details, look into anything that needs verifying — including checking current bonus terms or licensing information where relevant — and reply with a straight answer. During busier periods, particularly around new casino launches, replies may take a little longer than our usual two working days, but we always follow up.
A Note on Accuracy
Every casino featured on this site is reviewed and compared using the same criteria: licensing, game range, payment options, and the material terms attached to welcome offers. Commercial relationships with any of the brands we list never decide where they rank. If you think we have got something wrong, or a detail has since changed, we would rather hear about it and correct it than leave it standing.
Thank you for taking the time to read this. Whether it is a quick question or a longer point, we look forward to hearing from you. Please remember that all gambling content on this site is intended for readers aged 18 and over.